Q. How many text messages can the Wavecom Fastrack 20® GSM modem process per minute?
A. For capacity planning, the modem can process 8 SMS messages per minute. Messages waiting in the stack are processed 7x24 with a consistent network connection. We have no control over possible service provider network outages. That said, outages are rare.

Q. VMware ESXi® hypervisor does not support direct serial port pass through from Linux guest appliances to the host. Is there a workaround?
A. Digi has a serial to ethernet converter solution called Digi SP® that others have used to achieve serial connectivity to GSM modems and other devices on ESXi hosts. This may be a solution. We have not had the opportunity to verify this workaround to date. The product can be seen here.

Q. Our Wavecom Fastrack 20® GSM modem is not being detected - why?
A. The Wavecom Fastrack 20® GSM modem requires a DB9 - 15 pin data cable that is purpose built for this modem. Plug the data cable into a physical serial port on the host computer. Order the data cable that goes with this modem. A standard serial cable won't work. If there is no serial port available on the host, use the ATEN® UC232A USB to serial bridge adapter and accompanying drivers for the host operating system.
A. Another item to check is possible corruption of the serial port in VMware® M4E VM settings. Delete the serial port, then add a new serial port for this VM. Exit and re-start the VMware® software application. Select the correct serial COM port in VMware Server® settings and start up M4E VM.

Q. I am partitioning my server to run multiple copies of the operating system on one server. How many M4E VM licenses do I need to acquire?
A. You are required to license M4E VM for each physical server host processor. You do not have to license additional running instances of M4E VM running on each physical server host processor.

Q. Do any changes need to be made to Ozeki NG® routes or default program settings?
A. No. A single GSM modem connection is installed. Edit the configuration form by entering your SIM card phone number (entry format is +1 area code then number such as +12140009999) in the corresponding field and click Autodetect. See Installation Guide for details. Ozeki NG® provides a persistent connection to the mobile operator SMSC after the initial connection is made via Autodetect.

Q. What constitutes a license for the M4E VM?
A. A single software product download that is registered in our systems at point of sale.

Q. What is the M4E VM pricing policy?
A. The prices displayed on the main page are for information purposes only. RT Risk LLC reserves the right to change prices for Products offered at this web site at any time, and does not provide price protection or refunds in the event of a price drop or promotional offering. The prices displayed on this site do not include any applicable sales taxes, including VAT, GST/HST, QST and/or provincial retail sales tax (in effect on the day of purchase).

Service Provider (SP) connections are installed and configured within M4E VM via Ozeki NG® SMS Gateway HTTP port 9501. The SP can use a GSM modem or a high bandwidth IP SMS connection over the Internet using SMPP and other common messaging protocols specified by the mobile operator. This requires the mobile operator to set up the IP SMS connection account for you beforehand. If upgrading to the IP SMS broadband SP circuit connection, any modem service provider connections are removed.

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